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Refund Policy

Refund Policy

Introduction
At South Zone Travel Online, we understand that sometimes plans change, and we want to make the process of canceling and requesting a refund as smooth as possible. This Refund Policy outlines the procedures for obtaining refunds on flight bookings, hotel reservations, tour packages, and car rentals. We strive to ensure that all customers are well-informed and supported through every step of their refund request.

Contact Information
For assistance, please feel free to contact us at:
• Email: support@southzonetravel.online
• Phone: +44 020 3951 2499
• WhatsApp: Click here to chat
• Office Address: 494 Feather Stone Street, South Hall Block, London, EC1Y 8SY, United Kingdom

  1. Flight Booking Refund Policy

Refund Process:

  • Eligibility: Refund eligibility depends on the type of flight booking made. Flexible or refundable tickets typically offer more favorable refund terms.
  • Requesting a Refund: To cancel your flight booking, log in to your account, go to the “My Bookings” section, and select the reservation to initiate the refund process.
  • Customer Support: For any assistance, reach out to us at support@southzonetravel.online.

Refund Timeframe:

  • Flexible Tickets: Refunds are generally processed within a few days to a few weeks, depending on the airline’s policy.
  • Standard Tickets: For non-flexible tickets, refunds may take longer, ranging from a few weeks to several months.

Refund Method:

  • Credit Card Payments: Refunds will be issued to the credit card used for the booking. Processing times may vary based on your card issuer.
  • Other Payment Methods: Refunds will be returned to the original payment method used.
  1. Hotel Booking Refund Policy

Refund Process:

  • Eligibility: Refund eligibility depends on the hotel’s cancellation policies. Flexible bookings generally offer more accommodating terms.
  • Requesting a Refund: Log in to your account, go to the “My Bookings” section, and select the hotel reservation to begin the refund process.
  • Customer Support: For any questions or issues, please contact us at support@southzonetravel.online.

Refund Timeframe:

  • Flexible Bookings: Refunds are usually processed within a few days to two weeks.
  • Standard Bookings: Refunds for non-flexible reservations may take several weeks or longer, depending on the hotel’s terms.

Refund Method:

  • Credit Card Payments: Refunds will be credited to the card used for payment. Processing times will depend on your card issuer.
  • Other Payment Methods: Refunds will be issued back to the original payment method.
  1. Tour Booking Refund Policy

Refund Process:

  • Eligibility: Refunds depend on the tour operator’s cancellation policy. Flexible tour packages generally offer better refund options.
  • Requesting a Refund: Log in to your account, go to the “My Bookings” section, and select your tour booking to initiate a refund.
  • Customer Support: Contact us at support@southzonetravel.online if you need assistance.

Refund Timeframe:

  • Flexible Tours: Refunds are typically processed within a few days to two weeks.
  • Standard Tours: Refunds for non-flexible tours may take several weeks or months based on the operator’s terms.

Refund Method:

  • Credit Card Payments: Refunds will be issued to the original credit card. Processing time depends on the card issuer.
  • Other Payment Methods: Refunds will be processed to the original payment method.
  1. Car Rental Refund Policy

Refund Process:

  • Eligibility: Refund eligibility depends on the car rental company’s cancellation policy. Flexible rentals typically offer better refund terms.
  • Requesting a Refund: Log in to your account, go to “My Bookings,” and select the car rental reservation you wish to cancel. Follow the prompts to initiate your refund.
  • Customer Support: For help with cancellations, please email us at support@southzonetravel.online.

Refund Timeframe:

  • Flexible Rentals: Refunds are generally processed quickly, within a few days to two weeks.
  • Standard Rentals: Refunds for non-flexible rentals may take several weeks or longer, depending on the rental company’s policy.

Refund Method:

  • Credit Card Payments: Refunds will be credited back to the original card used for the booking. Processing time may vary depending on your card issuer.
  • Other Payment Methods: Refunds will be processed to the original payment method used.

Additional Information

  • Cancellations Due to Unforeseen Circumstances:
    In cases of significant disruptions such as natural disasters or emergencies, we will work with our partners to provide appropriate resolutions. Refunds or alternative travel arrangements may be available depending on the situation.
  • Stay Informed:
    Sign up for our newsletter to stay up-to-date on the latest flight offers, hotel booking deals, and special promotions.

At South Zone Travel Online, we are committed to ensuring a smooth and hassle-free travel experience for all our customers, offering the best flight deals and hotel booking options. We work tirelessly to provide you with top-notch customer service, including the most affordable flight offers and luxurious 4-star and 5-star hotel options. If you need any assistance with your flight booking or have concerns about your refund, don’t hesitate to reach out to us.

Safe travels with South Zone Travel Online!